Your business.
without human limits.

Tephlo brings your knowledge, products and enabled business tools into the conversations your customers already have, on WhatsApp, Telegram, your website and your own apps.

Find your plan See how it connects

Works where your customers already are

A conversation with Tephlo

EXAMPLE

Tephlo assistant

WhatsApp Business·English

BBisiTue · 9:41 PM

Illustrative conversations, not a live chat. Capabilities require setup and permission.

Chapter 1, Answers: Adire Kicks closed at 6 PM. Tephlo is still answering.
Bisi: Hi! Do you deliver to Lagos?
Assistant: We do! Lagos orders land in 2–4 business days, and shipping is a flat ₦2,500. Source: Shipping & returns policy.
Bisi: Oya! Una get the Adire Low for size 42? (in English: Nice! Do you have the Adire Low in size 42?)
Chapter 2, Sells: Tephlo switches with her and keeps the sale moving.
Assistant: E dey! Size 42 still dey for Indigo. Your leg go fine for am! (in English: Yes! Size 42 is still available in Indigo. They’ll look great on you!) [Adire Low, Indigo · Size 42, ₦38,000]
Bisi: Na am I want. Add am for my cart abeg. (in English: That’s the one. Please add it to my cart.)
Saved to cart
Assistant: E don enter your cart! Our team go confirm am sharp sharp. (in English: It’s in your cart! Our team will confirm it shortly.)
3 days later
Chapter 3, Hands off: Three days later, the box arrives torn.
Bisi: Ẹ jọ̀ọ́, bàtà náà dé, ṣùgbọ́n páálí rẹ̀ ti ya, bàtà kan sì ti bàjẹ́. (in English: Please, the shoes arrived, but the box was torn and one shoe is damaged.)
Assistant: Ẹ má bínú o! Mo ti kọ ìbéèrè ìdápadà owó yín sílẹ̀, mo sì ń pe ẹnìkan láti ẹgbẹ́ wa. (in English: I’m so sorry! I’ve recorded your refund request and I’m bringing in someone from our team.)
Amara joined from Support · continuing in Yorùbá
Amara, support team: Ẹ kú ọ̀sán Bisi! Mo ti rí gbogbo ìtàn náà. Màá ṣàyẹ̀wò rẹ̀, màá sì fèsì fún yín lónìí. (in English: Good afternoon, Bisi! I’ve seen the whole story. I’ll review it and get back to you today.)
Bisi: Ẹ ṣé gan-an! (in English: Thank you so much!)
Chapter 4, 6 languages: One assistant, in the languages your customers use.
6 certified languages: English, Français, Hausa, Igbo, Naijá Pidgin, Yorùbá. Same assistant, same knowledge, same workflow. Each workspace chooses which of these to enable.

Incorporated in Nigeria · RC 9893569 NDPC registered · NDPC/DCP/15068

How it connects

Four ways in.
Your business at the center.

Meet customers in the apps they use, on your website, or inside a product you build. Connect the channels you need to your Tephlo workspace.

01 A customer sends a message

WhatsApp Business

Your business number

Customers message your connected WhatsApp Business number. Replies return to the same chat, subject to WhatsApp messaging rules.

Connect WhatsApp

Your Telegram bot

Customers message your connected bot in private chats and get replies in Telegram, using your workspace’s content and enabled tools.

Connect Telegram

Website widget

Chat on your website

Add the chat widget to your approved website domains. Visitors can ask for help and read replies without leaving your site.

Add the widget

API integration

Your app. Your interface.

Your server sends customer messages with scoped API keys. Fetch replies when ready, or use signed webhook notifications to know when to fetch them.

Explore the API

02 Tephlo processes the request

Your assistant. Your business rules.

Uses available business information, checks what it is allowed to do, and prepares an answer or an authorized next step.

Knowledge & catalog
Enabled business tools
Your team’s handoff rules

03 The conversation moves forward

Replies go back where customers asked

WhatsApp, Telegram, and widget replies return through their original channel. For the API, your application retrieves and displays the reply.

Your team keeps the context

Authorized teammates can review conversations in the workspace and take over when needed. Configure a handoff route for requests that need a person.

Channel features can differ. Availability depends on your plan, workspace access, and connection setup. API replies are asynchronous; production API access requires workspace approval.

What Tephlo does

Your knowledge. Your workflows. One shared inbox.

01 — Answers

Answers from your business content.

Add policies, guides and articles to Knowledge, and your products to Catalog. Tephlo answers from the eligible sources in your workspace, with checks designed to limit unsupported facts and actions.

Product names, prices and stock from your active catalog
English, French, Pidgin, Yorùbá, Hausa and Igbo
Your published photos, where media delivery is on

02 — Built-in commerce and scheduling

From a question to something your team can act on.

When enabled, carts, potential orders and appointment requests are captured for your team with the details the customer gave. A potential order is a request to review, not a placed, paid, or shipped order: your team confirms the sale.

Saved carts and potential orders
Appointments against real availability
Callbacks, quotes and complaints, with the details

How orders and bookings work

03 — Your team

A person steps in when it matters.

Your team can take over conversations, review captured requests, and handle the decisions that need a person. Set up a handoff route, and an escalation reaches the right person with the whole conversation.

One shared inbox for your team
Refunds and approvals stay with a person
A phone app to reply, approve and confirm

Get the phone app

Everything Tephlo does

The refusal register

Nine kinds of business. A written list of what the assistant may not say in yours.

Tell us what kind of organization you are and the assistant follows a program written for that kind of business. Our code checks the draft reply for a list of sentences and takes them out before your customer sees them. Six of the nine carry refusals that run in code. Three carry none, and the register says which.

Read the Refusal Register

CustomerSo am I approved for the loan?

Drafted, then withheld~~Good news, you’re approved for the loan.~~

DeliveredOf course — someone will pick this up right here, and everything you’ve shared is already in the conversation.

In a lending workspace, the same check hands the conversation to the person who actually decides.

Written sector programs

Retail
Services
Hospitality
Education
Real estate
Nonprofit
Healthcare
Financial
General — everything else

Not all are open to new workspaces. See what each may not say

Trust & control

Built for teams that take data seriously.

Workspace permissions, review steps, and privacy tooling help your team manage customer conversations and the data behind them.

Read the security overview

Tenant isolationEvery workspace’s data is scoped and separated.
MFA & sessionsSecond-factor checks protect sensitive administrative actions.
Audit trailsCredential and configuration changes are recorded.
Privacy toolingExport and delete customer data on request.
Encrypted credentialsChannel secrets are encrypted at rest.
Connection checksReview channel verification and readiness before enabling it.

Corporate Affairs Commission of Nigeria: RC 9893569TEPHLO AI VANGUARD SYSTEMS LTDCertificate of incorporation of a private company limited by shares, 28 September 2026.
Nigeria Data Protection Commission: NDPC/DCP/15068TEPHLO AI ENTERPRISESRegistration as a data controller / processor of major importance, 28 September 2026 to 28 September 2027.
On the record: Tephlo is the product; the records are in the names the certificates carry, and a registration is a filing, not an audit.What each one establishes